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SAK's Mission and Core ValuesEmphasizing Service Via Communication and a Problem-Solving Approach
What sets SAK apart is a philosophy that technical expertise—while vital—should never be viewed as a substitute for excellent client service. From the time SAK was first launched in 2006, the company’s leaders have worked to build an organization focused primarily on providing outstanding client service based on superior communication and a problem-solving approach individualized to every client’s needs. “While many managers of our team have been major contributors to the development and spread of trenchless technology, we’ve learned this along the way: Great client service is something that simply can’t be developed in Research and Development,” explains Tom Kalishman, SAK co-founder, chairman and chief executive officer. “It must be an outgrowth of a company’s mission and fully integrated into day-to-day operations. That attitude resonates with our clients and sets SAK apart from its competitors.” Envisioning “A Local Contractor with a National Presence” At SAK, client service takes precedence over too-rapid expansion. With that philosophy in mind, SAK has been committed to achieving the size necessary for purchasing power and economies of scale, as well as the national stature that the capabilities of its seasoned team of experts warranted. As a result, SAK has successfully established itself as something out of the ordinary: “A local contractor with a national presence,” as Kalishman puts it.
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“We know from experience that technology by itself is not the answer to today’s pipeline and tunneling problems.It’s the level of service and communication a contractor can provide that takes a key modern technology—such as cured-in-place pipe—and makes it special.”
